Visitor
•
1 Message
My account disconnected by Xfinity without my permission. I'm trying retrieve my old Xfinity home package legacy
Hi my account disconnected without my permission by Xfinity representative. I had home security legacy package for 44.95 and now trying make pay higher price and telling me by some agents legacy package can be retrieve if turn account back on since had pending order on account that had error on it back December 4 when cancel. I was told turn my account back on my home legacy xh package kick back in. I need help retrieving my Xfinity home legacy package. I'm trying get help retrieving my old package? Thanks
XfinityRoberto
Official Employee
•
2.1K Messages
2 days ago
Hi there and welcome to Comcast @user_yx5szo. Thank you so much for reaching out to us regarding your account status. You are in the right place and we are happy to take a look at your account for you and see what we can do to fix this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0