Music Identification Works then stops working Three X1 Boxes do same
I have an X1 box that has the feature MUSIC IDENTIFICATION. Used that feature for several months. However about 4 months ago it stopped working when I ask it the name of the song I get the message: "Sorry your TV Box does not support music identification." "Please try using the feature on another TV box." I reset and refreshed the box. Same result. Called Tech support they did the same and then sent out at Tech. The tech had no idea why it did that so he installed a new X1 box. It immediately worked. It worked for a few weeks then stopped woking and gives the same message. I Called tech support, reset and refreshed box still did not work. They sent out a Tech, I mentioned to them to be sure he brings a new box incase he cant fix the issue. They said they would. The tech came out could not fix the issue and DID NOT have a new box with him. He ordered one over the phone and They sent me a new box which I received in a few days. Total waste of my time and the Tech who came here. I installed it and it worked fine for about 4 days then gave the same message.... So now I have had 3 X1 boxes that continue to not do music identification for more than a few days after it is installed. Also using the voice commands on the remote works fine. I have three remotes and they all work fine. I have spent vitally hours on the phone being transferred, disconnected and starting over again trying to get this resolved. The other day I was transferred again to a higher level of support. His name was Chris. He was not familiar with the issue however he said it would most likely fix itself in 24 hours. I told him based on my experience I doubt that. He said he would send a report up the chain for someone to look at. I asked him would he email me to confirm? He said he cant do that. I asked him how will I know the status of the issue. He indicated there is no way for that to happen.
Anyone have a solution??????