Visitor
•
4 Messages
Music choice works on app but not through cable box
Hi, I’ve tried all the steps suggested for troubleshooting this issue, to no avail. I also replaced the box and the same issue is occurring. I can listen to Music choice channels on the app, but I get a message saying “sorry we’re unable to connect” when I try to listen to Music Choice through the cable box. Any new ideas that haven’t already been listed? Thank you.
XfinityOrlandoM
Official Employee
•
2.8K Messages
7 hours ago
@Vailskidude Thanks for reaching out to us, to access the Music Choice option through your Xfinity cable box you have to have an Xfinity TV subscription. Do you have an Xfinity TV subscription or are you using one of our wireless Xumo streaming boxes?
5
0