Hello @user_gf4xdw. Thank you for reaching out on our Community Forum. I know how important it is to make sure that you have all of your channels. I would love to take a look at the account for you. Before I do are you getting an error message on the music channels?
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAbby
Official Employee
•
440 Messages
3 months ago
Hello @user_gf4xdw. Thank you for reaching out on our Community Forum. I know how important it is to make sure that you have all of your channels. I would love to take a look at the account for you. Before I do are you getting an error message on the music channels?
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