Hi there @user_q5wk73 our support for third-party email connections would be very limited in scope. You will want to make sure you have access to third-party email programs on:
Yes, I already checked the third party box for Xfinity. It just will not allow me to log in on the muse ai. Even if I try to do it manually. I just ended up forwarding my Xfinity email to my Gmail account track my emails that way. The only problem with that is when I want to respond to a email it responds from my Gmail account instead of my Xfinity account. Unless I'm doing something wrong I will wait for a fix.
Hi @user_q5wk73, and thank you for providing those additional details. I understand you've already put a lot of effort into trying to resolve this.
If you'd like to continue working with us, we'd be happy to assist further. When you are ready, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page. Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message: 1. Click "Sign In" (If necessary) 2. Click the "Direct Messaging" Icon. 3. Click the "Start New Conversation" (pencil and paper) icon. 4. In the “To:” line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
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XfinityJoe
Official Employee
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1.5K Messages
8 hours ago
Hi there @user_q5wk73 our support for third-party email connections would be very limited in scope. You will want to make sure you have access to third-party email programs on:
https://www.xfinity.com/support/articles/third-party-email-access
Are you able to access your email at
https://www.xfinity.com/email
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user_q5wk73
Visitor
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2 Messages
8 hours ago
Yes, I already checked the third party box for Xfinity. It just will not allow me to log in on the muse ai. Even if I try to do it manually. I just ended up forwarding my Xfinity email to my Gmail account track my emails that way. The only problem with that is when I want to respond to a email it responds from my Gmail account instead of my Xfinity account. Unless I'm doing something wrong I will wait for a fix.
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