Visitor
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1 Message
Multple scheduling issues - Bury Cable Line
I have had a cable line in my yard since October 2021. I have scheduled a tech to bury it multple times since October and no one has come out to date. Just rescheduled again for the 3rd time in the last 7 days. I'm having grass and landscaping done soon and need the line buried first. I'm not sure what to do at this point. I've had several conversations with Xfinity, but have gotten no where.
CCTambrey
Gold Problem Solver
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3.4K Messages
3 years ago
Hello @user_1d3579! Thanks so much for reaching out to us here on the Xfinity Forums for support!
Drop buries can take on average up to 14 business days to be completed after the request has been submitted.
If you'd like, I would love to check into the status of your request and help keep the ball rolling until we get that line buried for you! :D
Feel free to send us a DM with your first/last name and service address so we can help.
To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.
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