Visitor
•
1 Message
Multiple Support Promises Failed, Billing Still Wrong and Gateway Never Shipped
I need help from an Xfinity support agent with an unresolved billing/order issue. A confirmed January plan change was never applied, my gateway was never sent, and an April support reference promised a fix within 7 days, but nothing happened. I’ve contacted chat and phone support multiple times with no resolution. I need this escalated for billing correction, equipment shipment, and retroactive credit.
XfinitySean
Official Employee
•
655 Messages
7 hours ago
Thanks for stopping by the community forums, user_Ivantg! I'm sorry to hear that you've reached out multiple times and haven't been able to get your billing concerns straightened out. Our team would be more than happy to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and either I or one of my awesome teammates will get the ball rolling!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0