Visitor
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1 Message
Multiple service outages
On February 26 and 27th of 2026, Xfinity notified us that they were upgrading the service in our area. The upgrades were subsequently completed on march 17. Since that time, we have experienced four outages in our area. These outages last anywhere from 2 to 4 hours. If service cannot be restored to a reliable level, we will be forced to change our service provider after having a relationship with Xfinity for decades. Can you offer help?
XfinityBenny
Official Employee
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1.5K Messages
3 hours ago
@user_cvksqp Thanks for adding a post, we can help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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