Visitor
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1 Message
Multiple requests to remove MLB Package
I have contacted customer service twice requesting that the mlb package be removed from the account and that the charges be removed as well. I do not wish to participate in the auto enrollment and have not subscribed to this package in years. Please confirm that fees and termination related to the mlb package has been addressed. Thank you in advance.
XfinityRay
Official Employee
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4K Messages
4 hours ago
Hi, @user_61z6hh! Thanks for taking the time out of your day to reach out about MLB Extra Innings. We can ensure everything is corrected with your service and the bill. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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