Visitor
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1 Message
Multiple problems unsolved to disconnected phone calls with manager
I’ve had multiple issues with Xfinity that have led me to spend over 20 hours on hold and speaking to multiple representatives over the last month. So many issues but the main ones are I’ve been double charged $308 and my phone number is set to disconnect since they can’t figure out how to transfer it to my new account.
When I call, I’m escalated to managers who say they’re solving my problem even telling me which card I’m being refunded to and telling me that they see the problem has been solved, and then they abruptly disconnect the call as they’re wrapping up and none of the issues are actually fixed.
I've gone into the store spent hours there and emailed with the store manager still not and just tells me that he sees the notes but also sees it's not done —and doesn't offer a solution.
user_0um8ay
Visitor
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2 Messages
7 days ago
Same issue... Coming back here to see if it get's solved for you
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XfinityMarshante
Official Employee
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354 Messages
7 days ago
Hello @user_kl6yz6, thank you for taking the time to leave a post. Sorry to hear about the experience you encountered while trying to get your concerns addressed. We would love to turn this experience around for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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