1 Message
Multiple phone calls claiming to be Xfinity
Yesterday, I received a phone call from [Edited: "Invalid Phone Number"]. The caller ID showed Xfinity so I answered. The person on the line claimed that he was calling from Xfinity with a deal that could lower my monthly internet bill. He knew my name and monthly billing amount. I told him to email me the info and call back later. I did not reveal any personal info. In the meantime, I checked out the phone number and saw that it was likely a scam. I never received an email from Xfinity.
Later that day, he called back so I told him I never received the email. He claimed he sent it and said he would resend before I hung up. I then received an email and text from Xfinity that said "Thank you for reaching out. Click the button below/ click the link to complete your request". It looked suspicious so I called Xfinity Customer Service. They said they did not have any record of reaching out to me, nor of me requesting any additional info so I deleted the email and text without clicking the links.
Later that evening and this morning, I received over 15 more calls from various numbers: [Edited: "Invalid Phone Number"]. I received 7 calls in 5 minutes from various numbers. I answered one this morning and the person on the line claimed once again to be Xfinity and was "following up" on my issue that I reported yesterday. I asked him what issue he was referring to, and he replied that it was the internet issue. I told him that was not the issue I contacted customer service regarding and hung up. It concerns me that these people have my contact information and know that I use Xfinity and know how much my monthly bill is. Also concerned with the aggressiveness and frequency in calling - it's bordering on harassment. Also the fact that it seems the scammer could access my account somehow to request email and text followup.
XfinityWilliam
Official Employee
•
1.3K Messages
9 months ago
Hey there user_iu5akl. Thanks for bringing this to our attention.
Please contact our CSA department. The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues.
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
0
0