1 Message
Multiple Outages
For the past couple of weeks my WiFi has been coming in and out, I continuously get repeated text messages saying We've detected a network performance issue in your area and we're working to make improvements as quickly as we can; you may experience a temporary Xfinity service interruption during this time. We'll have you back up and running by approximately 09/26/2024 03:25 PM (Central). We apologize for any inconvenience and appreciate your patience. Would you like to receive updates via SMS about the progress of the outage?
1 - Yes
2 - No, thanks
It’s so frustrating when it happens. When can I expect this issue to be fixed? I pay way too much for internet for it to constantly be going down
XfinityGabby
Official Employee
•
1.5K Messages
23 days ago
Hello, @user_hmtahf. Thanks for reaching our team on Forums, I know the importance of having services up and running. I can definitely help and look into this, please send a DM with your full name and the full service address to assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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