Visitor
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1 Message
Multiple Outages and Poor Service
I have had multiple outages in my area in the past weeks. When my service is working I have lost connection to multiple Zoom calls because of an unstable connection and the poor cable signal has caused a consistently blocky and pixelated picture. I expect this to be fixed and I expect a reimbursement credit for poor service.
XfinityChristy
Official Employee
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2.9K Messages
6 hours ago
Hi there @disappointedcustomer157, thank you for reaching out. I'm sorry to hear you've been dealing with repeated service interruptions and connection issues. I know how frustrating that can be as someone who also works from home. I'd like to take a closer look at what's been going on in your area and review your account to see how I can help. Please send me a direct message with your full name and service address, and I'll be happy to investigate further.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I look forward to hearing from you and working with you to get a better understanding of what's causing these problems.
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