Visitor
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1 Message
Multiple Issues
1- After 2-3 weeks, ‘Recently Viewed’ tab is STILL unavailable
2- Has anyone else not been able to watch this week’s episodes of ‘Yellowjackets’ and ‘Waco: The Aftermath’ on Showtime? I had to watch them on my phone but they are nowhere on On Demand.
Just because we may have older cable boxes doesn’t mean our quality of service has to suffer in order to coerce us to (yet again) swap out our cable boxes. Why is it taking SO LONG to find out what happened to the ‘Recently Viewed’ tab??!! You took it away…just put it back! And now on top of that, suddenly not being able to access certain shows?? You guys may think these tactics are gonna work but all it’s doing is [Edited: "Language/Inflammatory"] people off and causing them to go elsewhere. I should mention that I’m a ‘Diamond Level’ customer who may not be one for much longer…
CCBrandon1
Problem Solver
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770 Messages
2 years ago
Hello, and thank you for reaching out for help with your TV service. It is important to have the most up-to-date equipment.
Devices that are identified as End of Life (EOL) are no longer supported on the Comcast network.
If you own your device, you can check the EOL status by visiting My Device Info and signing in to your account or entering your device make and model in the search bar on the homepage.
What Does It Mean When a Device is No Longer Supported?
A device that's EOL and no longer supported by Comcast is any Xfinity device that needs to be replaced after becoming obsolete due to changes in technology. Older equipment was not designed to support the faster speeds and improved security features that are currently available.
If a device is EOL or no longer supported by Comcast, we'll no longer install the device, either as a new or replacement device. In addition, we'll no longer recommend that customers purchase the device, whether new or used.
How To Order New Equipment
If you received a notice to update your equipment, please follow the below steps to order new equipment.
For rented equipment like TV Boxes and modems, you can choose one of the following options:
If you own equipment, please visit My Device Info to find compatible modems for your level of service. You can also check to see you if your existing modem is up-to-date. Learn how to find the right device using My Device Info.
Already Ordered a New Device?
Thank you for placing the order to upgrade your new device. Your order will be processed in approximately 24-72 hours from the time you placed it. If you have a question about your order status, please contact us at 1-855-242-2876 or chat with us at least 72 hours after placing your order to allow time for processing.
To protect our environment, please do not dispose of your old equipment with your trash. You can return the device to any Xfinity Store or UPS Store location. Comcast has teamed up with UPS to accept Comcast equipment returns at no cost to you. You can also check with your local municipality for electronic recycling. With your help, we are caring for the planet by ensuring our equipment is responsibly recycled. Help us reduce e-waste by returning your equipment.
In reagrd to finding the contect, you can search for what you want to watch until the folders are resolved. I will be happy to help help upgrade your devices, send me a direct message to get started.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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111.7K Messages
2 years ago
The concern is not "accessibility / disability" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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