Visitor
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1 Message
Multiple Interruptions
I am posting here because this has become more than just a minor inconvenience.
For the past several weeks, our internet service has been unreliable, with frequent outages and inconsistent availability. This isn’t just the occasional slowdown, the service has gone out completely multiple times a week. People in this house depend on the internet to do their jobs, and there have been times when we simply haven’t been able to work because the connection wasn’t there.
Reliable internet is essential, not optional. We’re paying for a service that has not been consistently delivered. At this point, I think it’s fair to ask for some form of compensation, whether that’s a partial credit on our monthly bill.
I don’t want to switch providers, but if this keeps happening without a real fix or accountability, that’s where this is headed. I’m looking for a clear response, a real plan, and acknowledgment of the repeated service issues.
XfinityRay
Official Employee
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3.5K Messages
9 hours ago
HI there, @user_geexne! You are at the right place for further help with your service and bill. I work at home too and understand reliability is on the top of the list. We want your service to work flawlessly! I apologize that has been causing a hard time for your home and will get to the bottom of why that is happening.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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