Visitor
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1 Message
Multiple Cancellations for Installation of Service
Over the span of two months and multiple scheduled installations, the technicians have never shown to perform my install. Notwithstanding multiple promises, guarantees, confirmed appointments, etc. I have received one excuse after another all resulting with the customer service individual unilaterally scheduling a new appointment without explanation or discussion with me. I am currently awaiting an expedited escalation of my most recent no show, yesterday to have an install today or tomorrow. I have not heard anything. I am already an existing customer with a different address. My next avenue of recourse is to file complaints with the FCC, Tennessee Public Service Commission, BBB for Anderson County and any other appropriate entity to address what I am concerned is a systematic problem. I am asking for an immediate resolution to this issue.
XfinityAmira
Official Employee
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4.6K Messages
9 hours ago
Hi user_8fcsds! Thanks for taking the time to visit our Xfinity Forum regarding these canceled installation appointments. This is never the onboarding experience we strive for our customers to receive, and I apologize for the inconvenience this has caused you. My team is here to support you and would love to get this all resolved so that we can get the service successfully installed on your end. We do apologize for any frustration caused around this, but my team promises to stick with you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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