Visitor
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1 Message
Multiple attempts and you still can't get it right.
I tried to install the new modem on Wednesday, but nowhere was it mentioned that I needed to download the app first. Wiped out my internet and landline. Tech came the next day and got it up and running. But on Thursday, my phone had no dial tone. So I had to deal with the horrible "assistant" until I finally got hold of a human. She ran diagnostics, and it worked for awhile. Now it is Friday, and by 9 am, no dial tone. I finally get help again. Dial tone briefly, then it changed to a busy signal. So I went to the Xfinity store to schedule another tech visit. By the time I got back at 2 pm, the dial tone was back, so I called and cancelled the tech. It is now 5 pm, and again, my phone has no dial tone. Tomorrow morning, I will go back to the Xfinity store for the third and final time to schedule a tech to come out and try to fix this once and for all. If that doesn't work, the Verizon store is just down the street, and I will be taking my business elsewhere. There will NOT be a 4th attempt to get this fixed!
XfinityRaf
Official Employee
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880 Messages
1 day ago
Good evening @user_wi6n23. Thank you for taking the time to report your no dial tone issues. If you could send our team a direct message with your full name and full address, we can look into what is causing them.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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