Multiple Account reps have messed up my TV account with misleading communication, I need help!

My original conversation with an account rep promised me the same channel lineup with less cost, which I accepted.  Only to lose all my Premium selections: Premium+ more

Further conversations with 3 other reps , who promised to fix my account led to no resolution!

A visit to the local store to address the problem resulted in 'i don't have authority to do it, but my manage will contact you '  and I was never contacted!

This is an appalling situation.  I'm ready to contact the better business bureau to file a complaint if this does not get resolved

Here is a snippet of my conversation trying to get my old service back:

previous from last month is what
I need
Just to confirm, do you want the old services you were using?
Yes what I had last month
Please do not worry about it now, as I have canceled the open order. Your old
services will be restored.
Is there anything else you need my assistance with today? I want to make sure I am
providing the best customer service.
1 moment
Please take your time
My Xfinity plan $266.84 TV: Video Price $139.34 Super+ More $91.99 Video Services
Includes Limited Basic, Expanded Basic (Kids & Family, Entmt., Sports & News), Dig.
Preferred Tier, MGM+, HBO Max, Paramount+ with SHOWTIME, TMC, More Sports & Entmt.,
HD, and Prem DVR Svc. Broadcast TV Fee $33.75 Regional Sports Fee $13.60 Super+ More
$127.50 Additional Services Includes Gig+ Internet, Netflix Standard HD Plan, and
Xfinity Voice Unlimited. Add ons $0.00 Peacock Premium Included $0.00 At No Extra
Cost ($10.99/mo. Value) For 24 Months Then Regular Rates Apply If You Choose To
Continue Service. The end date of your promotion is Oct 30, 2026.
Yes, you are right; you will get your old services.
Please do not worry about it.
Excellent - after about an hour?
Wonderful! It will restore in about an hour.

IT NEVER WAS RESTORED!

I'm looking to get my tv service restored to what it was before this debacle.  Please help.