Visitor
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1 Message
Moving
I’m moving into an apartment and I cannot change my address on my account. I want to bring my xfinity router with me but I can’t change my address
Visitor
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1 Message
I’m moving into an apartment and I cannot change my address on my account. I want to bring my xfinity router with me but I can’t change my address
EG
Expert
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122.8K Messages
24 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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3.3K Messages
8 minutes ago
@user_3ijwo3 Thanks for reaching out to us via Forums. You're going to need a new device at the new apartment. This is probably why you're having issues updating the address. I can help process the transfer of service if you'd like. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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