Visitor

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1 Message

Thursday, April 2nd, 2026 5:45 PM

moving

I am moving to a new address.  How do I change my wifi to the new location ?

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Official Employee

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1.8K Messages

2 hours ago

Hey there, @user_cdogoi! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Congratulations on your move, I know moving can be stressful, but we will ensure you remain connected during the transition as best as possible. Can you please send us a DM to get started? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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