Visitor

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2 Messages

Tuesday, January 20th, 2026 1:56 PM

Moving

Good morning, I called in to set moving my internet service to my new place but I’ve tried doing through the app without luck. I need to switch my internet service from my current house to my new effective 1.30.26

 

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Official Employee

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4K Messages

5 hours ago

Thank you for reaching out @user_ptys32 

 

Please send me a Direct Message with your name and service address and the new address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

Visitor

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2 Messages

@XfinityDena​ it’s not generating on my end. Can you email me? [Edited: "Personal Information"]

(edited)

Official Employee

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4K Messages

Please remove and do not post private information on a public forum. You may need to sign out and sign back in @user_ptys32 and follow the directions provided. I am unable to message you directly. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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