Visitor
•
1 Message
Moving
I need to move my xfinity services to my new address but it says someone else already has one there. Idk how to fix it
Visitor
•
1 Message
I need to move my xfinity services to my new address but it says someone else already has one there. Idk how to fix it
XfinityJustinC
Official Employee
•
1.5K Messages
2 days ago
Hello, @user_jt6yio thank you for reaching out over Xfinity Forums. We appreciate you looking to take service with you to your new address, and you've contacted the right place for support. I'd like to investigate the new address further, and help get a transfer of service set up for you. Since I'll need to gather some information that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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