Visitor

 • 

1 Message

Sunday, July 20th, 2025 1:31 PM

Closed

Moving

Customer service is awful. My move was wrong so I had to call. Believe me I didn't want to. The CSR was impatient, dismissive and cut me off several times while I was speaking. Asking me questions only to shut me down with interjects as I tried to answer. I plan on looking for a new service once the move is completed, if completed. They have a history of messing it up that seems to be what they are best at. Making customers aware of the facts that they don't care about their client base. Wi-Fi services are everywhere now. Bye bye to Xfinity!!!! This corporation is a dinosaur. Dinosaurs fade. Good Luck!

Oldest First
Selected Oldest First

Official Employee

 • 

2.4K Messages

9 months ago

 

user_3ll63g I am so sorry to read that this has been your experience. We would love to offer additional assistance to make sure your move goes well. Please send us a direct message with your full name and service address to get started. 
 
To send a direct message: 
 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

forum icon

New to the Community?

Start Here