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Thursday, May 22nd, 2025 4:17 PM

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Moving

I need to move my Xfinity services to a new address but my current lease ends May 27th and my new lease begins June 5th, how would I go about doing this? I am also in college so preferably, I would like to suspend my services till August but if that is not possible I would just like to move them to my new address.

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Official Employee

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2.5K Messages

10 months ago

Hello, @user_8opr1m! Thank you for visiting the Xfinity Community Forum with your questions about moving and/or suspending service. You've come to a great place for help! We're awesome to work with here because we are experts in all areas of your account and can definitely assist you with this transition :)

 

Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.

 

Typically, for a transfer of service from one location to another, we schedule the disconnect of the old account and activation of the new account for the same day (this is the easiest and smoothest way to simply transfer service between addresses). Though, we also offer a Seasonal Convenience Plan if you'd like to review the eligibility terms and consider placing your service on hold until a later time. Based on what you've said, I'd recommend a transfer of service since we're only a few days away from the current lease ending and new lease starting.

 

Let me know what other questions you have, and we'll go from there!

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