user_netsr3 That is definitely an odd error and not one I have seen on an order submitted by a customer. Thank you so much for stopping in for help on our Forum. If you are still in need of assistance please send over your current address and new address with your name so I can take a closer look for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
XfinityAmandaB
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