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Monday, December 2nd, 2024 5:36 PM

Moving

Need to transfer my service to a new address

Official Employee

 • 

1.2K Messages

1 month ago

Hello user_j0072w! Thanks for reaching out to us on Xfinity Forums for help with your upcoming move. I'm excited that you are bringing us with you and I would love to help out! I know this can be a hectic time, so I will do everything I can to help make this a smooth process. When do you plan on moving?

Please send us a direct message with your name, current service address and your new address. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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