Streeterville's profile

Regular Visitor


8 Messages

Tue, Nov 3, 2020 7:00 AM


I'm moving . The new home is not available so I will be in temporary housing. In the temporary housing I will not need Internet but would like to maintain my Xfinity DVR service so that I can record and access shows on my computer and phone. Is this possible?


Also, there is nothing on the website that talks about locations where Comcast service is available or going to be available. How helpful is that?


And, finally, sitting on hold for hours or waiting for a call back that never comes is horrible customer service.



Official Employee


2.4K Messages

6 m ago

Hi there, @Streeterville


I know how stressful moving can be! We want to help make the Comcast part of your move as easy as possible. I can look into the questions you asked but first let's pull up your account. Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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