2 Messages
Moving Xfinity to a new address, Order status
Hi,
I ordered a Move to a new address and the status at the end of the process said: "Thanks for choosing Xfinity, we are processing your order. In the event we need to contact you for additional information, an Xfinity Order Specialist will give you a call. Once your order is complete, you will receive a final confirmation email with all of your order details."
Its been 48 hours and I haven't got any email or phone call!! I'm supposed to be moving to the new address this weekend, Can you please tell me how can I find out what happened to my Order?
Thanks,
Manisha
XfinityDena
Official Employee
•
3.2K Messages
2 years ago
@user_m5j9r2
We appreciate you allowing us to move with you so that you are still a part of the Comcast family, and I want to be sure we can get everything figured out for you with your transfer. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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