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user_vdndcv
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Monday, January 19th, 2026 7:29 PM

moving wires from behind commercial center

I own a shopping center with multiple tenants using Comcast. However, coming down from the utility poles in the back there are many lines that are no longer in use. My electrician said he cannot touch the lines coming from the poles to the building. Who do I talk to at Comcast to have them come out and remove all unused/inactive lines?

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4 hours ago

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EG

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115.5K Messages

4 hours ago

The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasD

Official Employee

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1.6K Messages

4 hours ago

 

user_vdndcv Thanks for posting on our Community Forums. We can submit a ticket to have the local teams look into and remove any old lines. Since we would need some personal info to create the ticket, please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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