Moving underground line

Not sure they never told me just gave me a ticket number. The rep told me in her ten years she’s never had someone call to have them come relocate a line which seems odd?? 

Hmm, that is certainly strange @user_hfbxgl! If you received a ticket number, they are typically worked within 30 days. The tickets are noted with the details, and then when the technician visits the location, they can ensure the line is buried further. Please let us know if you have any other questions/concerns, we are happy to help! 

Hello, no one has come to my house. I used the xfinity assistant to get an update and it says the ticket is closed. I wasn’t informed by anyone regarding any updates. It says my request could not be accommodated? Are you able to look into this? Do I have to go ahead and break the line in order to get someone out here? 

@user_hfbxgl  Sounds like we may need to take a closer look at the account.  Please follow the steps below to send a direct message. 

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