Moving underground line

Hello, we have an orange coax cable that will be broken once we start landscaping. It is very close to the top of the ground. I called and the lady basically made it seem like you guys wouldn’t come out to place a new line unless it was broken, and even then it would only be repaired or Or replaced but not relocated. This doesn’t make sense to me. It seems like being proactive is not helpful but I also can’t lose my Internet connection because I work from home. The line just needs to be replaced and buried about 10 inches farther from where it is now I have a ticket open As a trouble call. What input can you give?