New Poster
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4 Messages
moving to use my own router
Hello! According to this new article https://www.xfinity.com/support/articles/member-owned-router-fiber-internet we may be able to move away from the xfinity owned equipment and move to our own router, finally. How can i go about validating my area supports this and moving in this direction?
EG
Expert
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122.9K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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2.7K Messages
3 hours ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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