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ERJ_Driver
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64 Messages

Tue, Aug 4, 2020 9:00 AM

Moving to non-Xfinity service area

I'm moving to an area that does not have Xfinity services (Spectrum only).  Is it possible to keep my current '@comcast.net' e-mail address, and if so, how do I do that?

 

TIA!

jvb

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CCAndrew

Diamond Problem Solver

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25.9K Messages

9 m ago

Visitor

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1 Message

14 d ago

need to be able to have e-mail go to gmail address instead of Comcast.  How can this be handeled?

Official Employee

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144 Messages

Hi @GeoCon70! You can change the email address where you receive Xfinity account alerts and communications in My Account. Your https://comca.st/3eBTA6w email is usually set as your default preferred address, but you can change your preferred email at any time.

 

How to Add a Personal Email Address

To add a personal email address to your account, follow the steps below:

  1. Sign into My Account and make sure you're on the Users tab.
    Users tab highlighted
     
  2. Select Edit next to the user you want to add an email address for.

     
  3. In the Contact Information section, click Add a Personal Email Address. (Note: If there is already a personal address associated with the username, you can click Remove and start these instructions over or click Edit to make any necessary changes).
    Add a Personal Email Address option selected in Contact Information
     
  4. Enter and re-enter your email address. Click Save.
    Add a personal email address
     
  5. We'll send a verification link to validate your new email address. For your security, your email verification link will expire in 72 hours.
    Click below to verify your email address message

Note: Your https://comca.st/3eBTA6w email address will remain your default preferred address until you update the setting in My Account.

Set Your Preferred Email Address

To set a personal email as your preferred address, you must first add a second email address to your account via the instructions above.

  1. Sign in to My Account.
  2. Select Edit next to the user whose preferred email you want to change.
  3. In the Contact Information section, click the Edit button in the email section.
  4. Click Make this preferred to set which email is listed as your preferred email address. A gray "Preferred" indicator will appear next to your selection.

If you run into any issues, please contact us and we can further assist.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Again

Expert

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25.5K Messages

@GeoCon70

You can also forward your email to gmail in Settings, but you will still need to log in to your @comcast.net webmail site at least once a month in order to retain your email address.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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