1 Message
Moving to new condo - wrong zip code - address not recognized?
Hi there,
I'm moving into a new condo at XXXXX, Cambridge, MA 02140 later this week.
I called xfinity to sign up for a new Internet plan and they got that all set up, so now I'm signed up for a plan.
However, when I signed in online to verify things, I see that the account says XXXXX, Cambridge, MA 02138.
This is definitely the wrong zip-code and it points to a different valid address.
I talked to a live agent over chat. They said that the new building address (the correct one) is not found in the database.
They told me they opened a ticket HS3987807. I have two questions:
1. Will I be able to get internet service in my new condo before they resolve this?
2. How can I track the status of this ticket?
Accepted Solution
XfinityMarcos
Official Employee
•
2.3K Messages
1 year ago
Hello @help_pls_moving_into_new_condo, thank you so much for providing those awesome details, context, and for already working with our amazing phone team to get the ball rolling. I love that you wanted to make us part of your new home, and I'll do all that I can for you regarding your address issues. As long as we can service your address and have it added to our system, we can transfer your account to the correct address. There isn't a way for you to directly track this ticket, but I will be able to keep you in the loop as it progresses. In order to get started can you please send a direct message to Xfinity Support with your full name and full address (including the incorrect address listed on your account) by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0