1 Message
Moving to new apartment unit at same address question
Hi,
I just had a question about whether or not I am able to transfer my internet service from my old apartment unit to a new one?
I was wanting to do this without a technician coming out. This is because I noticed that there is a xb7 modem already in the new unit, but I am not sure if it is ready for use. The modem was already at the new unit. I’m pretty tech savvy, but I want to make sure I won’t be causing issues with just taking the coaxial cable from the old modem and plugging it into the new one.
Also, the Xfinity app also says to schedule an appointment with a technician, but I wanted to know if I can get my apartment unit number changed instead, and I can do the rest myself? If not, that’s fine too.
Thank you,
<EDIT: personal information>
XfinityLinda
Official Employee
•
1.8K Messages
1 year ago
Thank you for connecting with us in our community, @user_Shawn. We would have to review the details of your community account in order to confirm if you can process your move. Some locations come with Wi-Fi ready equipment and others do not. We are happy to help get you the answers and even process your transfer for you. If we may, please send us a Direct Message with your full name and complete service address for your old unit.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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