Regular Visitor
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3 Messages
Moving to new address, New address not recognized
Hi, we are moving to new address and closing is on Feb 16th.
We do see the address in the search but once clicked it says address not recognized on the moving request form.
I did talked to an agent through chat and they said they raised a priority request to register the request as Xfinity does serve the area and gave me the request number but i did not receive any email from Xfinity which i was supposed to as said by the agent.
Xfinity request 1881273
Responses
ComcastStephani
Official Employee
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78 Messages
2 m ago
Hi there, @contactr2m. Thank you for your interest in starting services at your new address with us! I'd love to look into the request with you further to see what's happening with it. To start, can you please send over a Private Message with your first and last name and your new address? To send a Private Message, please select my username (ComcastStephani) and then select Send Message. Thank you!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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contactr2m
Regular Visitor
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3 Messages
2 m ago
Ok, Just sent you private message.
Thanks
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