contactr2m's profile

Regular Visitor

 • 

3 Messages

Tuesday, February 9th, 2021 7:00 PM

Closed

Moving to new address, New address not recognized

Hi, we are moving to new address and closing is on Feb 16th.
We do see the address in the search but once clicked it says address not recognized on the moving request form.

I did talked to an agent through chat and they said they raised a priority request to register the request as Xfinity does serve the area and gave me the request number but i did not receive any email from Xfinity which i was supposed to as said by the agent.

 

Xfinity request  1881273

This conversation is no longer open for comments or replies and is no longer visible to community members.

Problem Solver

 • 

909 Messages

4 years ago

Hi there, @contactr2m. Thank you for your interest in starting services at your new address with us! I'd love to look into the request with you further to see what's happening with it. To start, can you please send over a Private Message with your first and last name and your new address? To send a Private Message, please select my username (ComcastStephani) and then select Send Message. Thank you! 

Regular Visitor

 • 

3 Messages

4 years ago

Ok, Just sent you private message.

Thanks

forum icon

New to the Community?

Start Here