Shankarhokie's profile
Rousing Reactor
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43 Messages

Thu, Oct 15, 2020 6:00 AM

Moving to new address. Need to find out if Gigabit is available Address not recognized



I am moving to a new home in a new subdivision and I want to find out if gigabit plan is available, but the address is not recognized in xfinity website.


How do I find out if the new address has gigabit & the best deals available?




Accepted Solution

Official Employee


2.4K Messages

7 m ago

Hello @Shankarhokie,


That usually means the address is not serviceable or the address has not been added to our system yet. I can take a look. 

Can you please private message me your full name and the service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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43 Messages

6 m ago

@ComcastMartin I am all set! Enjoying the gigabit speeds.

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