Moving to New Address – Need Diamond Rewards Peacock Benefit Moved to New Account

Hello - I’ve been an Xfinity customer for a long time. At my current (soon-to-be former) address I previously activated the Peacock benefit as a Diamond Rewards member.

I recently opened a new Xfinity 1GB account at a second address that I’ll be moving to. Right now both accounts are active and linked to the same Xfinity user ID. In a couple of weeks I plan to close the account at the old address once I move out.

I believe the Diamond Rewards Peacock benefit is currently tied to the old account. When I try to activate Peacock on the new account, the system says the benefit has already been activated. However, my first bill at the new address only shows the standard promotional Peacock offer tied to the 1GB plan, which expires after 3 years. I have purposely not claimed this offer because I don't want the system to code in an end period in 3 years.

I’d like to make sure the Diamond Rewards Peacock benefit (the ongoing version) is applied to my new address instead of the limited-term promotional offer.

I’ve seen similar situations mentioned on this forum where the benefit needed to be manually reassigned on the backend.

Can someone confirm whether the Diamond Rewards Peacock benefit can be moved to my new account/address now, or if I need to wait until the old account is closed and then request the change?

Thanks for the help.