Moving to my parents - want to transfer service there, Xfinity is already there

@XfinityJosephA​ So honestly, this whole thing was turning into a big headache. First, the automated system was not letting me transfer the service cleanly without paying an installer fee. However, I went to Twitter Xfinity support and there they were able to go set me up with the transfer for no cost. But the confusion for the support team was that I wanted to have my transferred plan take over the existing Xfinity plan that was at my parents. My plan was a better plan at $100-something and 2100 MBps. The plan at my parents was just the 400Mbps plan $50/month. But I couldn't get support to carry out this last step. 

So today I just canceled the plan I was trying to transfer over, after I believe 10 plus years of service. I'm also bummed to lose my diamond status 😔

What I'll do next is talk to Xfinity support from my wife's account and see if I can bump that up to a faster plan, hopefully for at least somewhat around what I was paying. I'm also bummed to lose my diamond status 

Tomorrow I will send back my X1 rental at the UPS store. The 400Mbps plan already at my parents has this equipment: Netgear CM1000V2 and Deco x55 mesh router system. 

We are sorry about the frustrating experience @Shahryar. This is never how we want our customers to feel. Would you like us to review your wife's account to make sure you all are getting the best deal possible?