Visitor
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1 Message
Moving to an Apartment with Included Internet - What Should I Do About My Contract?
Hi everyone,
I'm in a bit of a bind and was hoping to get some advice. I'm currently in a two-year contract with Xfinity, but I'm moving to a new apartment that has internet service with Xfinity included in the rent. I'm not sure what my options are here - can I cancel my contract without penalty, or will I have to pay for both services at the same time?
I've tried contacting Xfinity, however, I was having a hard time understanding the associate and he didn't seem to understand my situation. I'm hoping someone here has had a similar experience and can offer some guidance. Any advice would be greatly appreciated!
Thank you.
zandor60657
Contributor
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204 Messages
2 years ago
You can cancel early. Normally you'll just be charged a cancellation fee. Never done it but I read the fine print when I signed up. That was in 2017 though, so I no longer recall the exact terms and they may have changed. Googling says it's $10 for every month left on your contract. But that's for straight up cancelling if it's even correct, while you're moving to a place that has Comcast service.
Since your new place has included XFinity service it seems likely that you could get out of the cancel fee, but I bet it it'll be messy since it'll be billed to your new landlord. You're effectively keeping Comcast so they'll probably be nice and let you out of the contract if you can figure out who to talk to. That's often the tricky part when dealing with any large organization.
Do you have a Comcast store nearby? I often find going to the store is easier than dealing with the phone reps. The store reps seem to be more knowledgeable and to have more power than first level phone reps. If you get your issue escalated the higher level phone reps are usually pretty good, but getting to them usually takes a lot longer than driving 10 minutes to the nearest Comcast store and you won't get to one unless you can convince the first level rep you have something worth escalating. So I just do the 10 minute drive unless it's something simple like reporting an outage.
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EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCTimothy
Valued Contributor
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406 Messages
2 years ago
Thank you for contacting us on the forums, @mariacarolena! We can definitely help you out in this situation, and make sure your move is seamless.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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