Visitor
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1 Message
Moving to an apartment with a bulk internet plan
Hi, I'm a current Xfinity user and moving to a new apartment next week, providing bulk Xfinity internet service. I heard that I need to request a new modem, return my old one, and switch my account over to the property-provided service. When I talked to an Xfinity agent, he said the specific unit I am moving into in the apartment isn't currently registered in their system, so he couldn't complete the request. So I reached out to my property manager, and she said I need to wait until I move in next week or visit an Xfinity store on my own. I am not sure if this is the right solution. Could you please help me figure this out?
XfinityMelinda
Official Employee
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10 Messages
7 hours ago
Hi there! Happy that you will be taking Xfinity with you to your new home! Moving to a new place can be stressful enough, so we want to help make transitioning your services as seamless as possible!
In order to assist you with your transition, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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