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yih112
1st Topic

3 Messages

Tuesday, November 21st, 2023 6:04 AM

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Moving to a second home while keep first home's service for awhile

Hi there, how can I add xfinity internet service to a second home on my account, and not schedule the termination of my current home's service? It's b/c I bought a house recently and I want to add internet service to it while it's being remodeled.

Thanks,

Yi

Question

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Updated 

1 year ago

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Accepted Solution

ccRuben

Retired Employee

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729 Messages

1 year ago

Hello, we are not able to have two service address under one account. You could open a new account at the new address if you like, however, they will not be linked or combined. 

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yih112

3 Messages

Thanks for the reply. If I start the a separate service under another account at my new home, when I move into new home, can I choose to stop the (old) service which is under a 12mon contract?

1 year ago

0

XfinityThomasB

Official Employee

 • 

1.5K Messages

Great question, @yih112

The way it would be done is that the new location would have a temporary internet account. This temporary account you would want setup with normal pricing, no promotional rate so there is no commitment. Once the new location is ready to move in, you would then just disconnect the temporary account and transfer your primary residence account to that location, avoiding that ETF you mentioned.

 

 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

yih112

3 Messages

Gotcha. Thanks @XfinityThomasB !

1 year ago

0

XfinityThomasB

Official Employee

 • 

1.5K Messages

Our pleasure yih112!

Congrats on the new home by the way! I bet that is super exciting going through all the planning. Anything you need on the Xfinity end of things, our team has got you covered. Whenever you would want to set up that temporary account, just send us over a direct message with your first/name and the service address, 😀👍we can handle it from there. Appreciate all of your time and patience. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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