dawalt's profile

Regular Contributor

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198 Messages

Thu, Jan 7, 2021 8:00 AM

Moving to a second home while keep first home's service for awhile

How can I add service to a second home on my account, and not schedule the termination of my current home's service? I am sure this is a common request..

 

When I go to the Xfinity moving page at https://www.xfinity.com/learn/moving, it seems to enfoire a "move date" and its not clear that I can leave the current home's service intact. Can this be done onine or do I have to call? I am trying to avoid a call as the last time I called in a month or two agao it was a nightmare getting hold of anyone.

 

I did see this in the FAQ, but it doesn't say "how".

 

Can I have services at both my old address and new address while I'm in the process of moving?
Yes. If you let us know the dates that you wish to activate service at your new address and maintain service at your old address, you can have service at each.

Responses

Official Employee

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374 Messages

5 m ago

@dawalt Thanks so much for taking the time to reach out to us regarding your move concerns. We can certainly assist you in setting up the services at both locations. You would just need to have multiple accounts active at one time. I would love to help you with this directly. Can you please reach out directly through private message with your first and last name, name on the account if different and service address for both old and new locations? 

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dawalt

Regular Contributor

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198 Messages

5 m ago

Hi @ComcastMichele thanks for the reply. I was able to get this set up a couple weeks ago, I appear to be confirmed with the new service - it just says "waiting for activation", as I am using my own modem. THe service level/speed appears correct too on the web site. So I guess I am all set to go once I move in?

Visitor

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1 Message

How did you get this done online?

Official Employee

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251 Messages

That is a great question! If you are looking at an upcoming move you can click this link to begin the process of transferring your service from your old home to your new home: https://comca.st/3fSqMZy. Our team of experts are happy to help as well!

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Official Employee

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6.7K Messages

5 m ago

Thanks for the reply, dawalt. Glad to learn you were able to get the new home setup with an account. If you'd like help with reviewing that new account and activation status, I can help take a look. To get started, please send me a private message and include your full name and the new service address, so I can access the account. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

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Visitor

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1 Message

3 m ago

Hello @ComcastMichelle - I'd like to do something similar with my account, where I'd like to activate internet at my new place but keep service on at my old place for about 5 weeks. 

Thanks I look forward to hearing from you

Official Employee

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158 Messages

Hello, @user_ab9735! I'd love to look into getting the new account set up for you while keeping services going on your current address for another 5 weeks. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. Thank you! 

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Visitor

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1 Message

2 m ago

same request here; I will be buying my own modem

want to keep my current home connection active for 3-4 weeks

thanks

Official Employee

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200 Messages

Howdy @user_ef7cf5! Congratulations on the new place! Please click on the little chat message bubble icon in the upper right and send a private chat to "Xfinity Support" with your name and the current and new service addresses and we'll be glad to get started on this for you :) 

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Visitor

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1 Message

2 m ago

Pretty much the same as above. Need service at the new place for about two months while we renovate then transfer the fast service once we are actually moving in. I’ve already got the modem and the house has the xfinity cable so we should be good to go.


Who should I talk/chat with? Thanks!

Official Employee

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6.7K Messages

Hello user_9fafbe. We appreciate you visiting and posting on our Forums. All you would need to do is create/open a second Comcast account at your new location. Doing this will allow you other home being renovated, to continue to keep all services and credentials active. You also have the option to just transfer your whole account from the home being renovated to the temporary new home. Of course, doing that would mean you would have active service only at one location. Either way we can help with this process. So we can help you, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page. Let me know if you have any questions.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Visitor

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1 Message

13 d ago

Same request here; need to get service set up at the new place but keep service at the existing place for a while as well

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