Visitor
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1 Message
Moving to a new place, old account won't let me sign up for internet
I used to have xfinity at a previous address that I cancelled after I moved. Now I am moving into another place that uses xfinity but it won't let me sign up since I have an existing profile. I can't change anything in that profile since it is deactivated. I need to set up internet at my new address.
XfinityJosephA
Official Employee
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1.7K Messages
2 years ago
Hello, @user_7b78fa, give this link a try. If you enter your phone number and follow each step, you will see the option to use an existing ID and link it to the new account.
xfinity.com/getstarted
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EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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