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user_1zkppm
1st Topic

2 Messages

Tuesday, March 25th, 2025 8:16 PM

Moving to a New Address - Website Not Functioning

Hi, I am moving soon and need to transfer services. I have been attempting to use the Xfinity links provided via the Assistant and website, but I am unable to transfer my plan. I keep getting looped back to the same website. I have been looking for a way to speak to a live agent, but have been unable to  find one. Please help me.

Question

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Updated 

1 month ago

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EG

Expert

 • 

110K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasA

Official Employee

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2.3K Messages

1 month ago

 

Congratulations on your new place, user_1zkppm! And, thank you for taking Xfinity with you into your new home. Our team would be happy to help making this part of the process as simple and easy as possible. If you can please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message 

- XfinityThomasA

 

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user_1zkppm

2 Messages

Thank you, Thomas! I just sent a message now. I deeply appreciate the response. 

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1 month ago

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