1 Message
Moving to a new address but the address is not found
I am moving to a new address and is reported as no service available at this address. How can I verify this is the case, because it's a new development. I'm unable to talk with a live customer support agent and your "Assistant" is of no assistance. Extremely frustrated
XfinityMartyR
Official Employee
•
2.2K Messages
3 months ago
Thanks for reaching out, user_299akr! We would be more than happy to check in serviceability for you, and enter a ticket if needed. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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