1 Message

Sun, Aug 1, 2021 3:14 AM

Moving to a new address, but need to temporarily have service at both addresses

Hi Xfinity,

Could I work with you to get service set up at my new address, while also keeping service active at my old address for about 3-4 more weeks? I tried to do this online, but it would only allow me to move service from one address to another.

Thank you,



Official Employee


176 Messages

2 m ago

Hello @user_14b195, our team can most definitely assist with starting new services at one address without disconnecting your current address just yet. Could you please send our team a private message with your full name, full address, and your new address?

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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