Moving to a new address and can't get anyone to understand
I am moving to a new address on August 12th. On July 29th, I called Comcast to ask that service at that address begin in my name on August 12th. The rep said you would wait to send the self-install kit so it would arrive on time at my new address.
Last week, the current owner of the house where I am moving said she called to schedule her disconnection at the house, and they told her that I'd arranged for service to begin on August 22nd, which is NOT correct. I called again to get that straightened out, and the rep (different from the first rep) told me that I was scheduled for August 12th, but that the self install kit had already been mailed to my new address when I called on July 29th.
The owner of the house has not seen any packages come in, so there is no self-install kit at the address, and I am moving there in 3 days. I'm tired of trying to call to get this sorted out - the robotic call intro does not pick up my voice, and despite the wait time they give me, I am always just waiting and waiting until I decide to hang up and try again later. I just need to know how I can get a self-install kit mailed to my new address asap.