Visitor
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2 Messages
Moving soon; Keep current equipment instead of returning
Hi, I'm moving soon and have gone through the process of scheduling the transfer of services from my current place to my new one. I put in my new address, I scheduled a date for service to stop and start, I changed my plan a little, and I chose self-installation with my own equipment - that being my current internet equipment. I was just going to take it with me to my new place.
I then learn that that equipment is rented, and I will need to return it. Is it possible to just bring my perfectly-operational equipment with me to new place instead of returning it only to have the exact same thing sent to me in the mail later. Please please let me know. I am willing to pay to just keep renting my current equipment. Don't make me go through the time-wasting process of returning it only to get the literal same thing in the mail later. Thank you!!! I hope I was clear!
-Sophie
XfinityThomasA
Official Employee
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2.3K Messages
2 years ago
Greetings, @sphmorse! Congratulations on your new home and thank you for taking Xfinity with you! I understand the convenience of wanting to take your current equipment with you and use it in your new home. I'd feel that same way too. There are a few factors regarding the equipment. Let's take a closer look together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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