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user_9pjtbc
1st Topic

Visitor

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2 Messages

Tuesday, October 28th, 2025

Moving soon and Xfinity doesn’t offer Service at new address.

I want to request a serviceability survey for a property that doesn’t currently have Xfinity. Can someone help open a ticket for a site check?

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4 hours ago

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XfinityAlfonso

Official Employee

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2.1K Messages

4 hours ago

Hello user_9pjtbc  thanks so much for taking the time to reach out and your interest in Xfinity services! When taking a look at our New Deals at Xfinity will this recognize your address and allow you to proceed with ordering? If the address has never had service but is in our system, a professional installation will be required. 

 

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user_9pjtbc

Visitor

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@XfinityAlfonso​ It still says that it’s unavailable. I don’t believe that it has had Xfinity service before. How would I go about getting professional installation? 

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4 hours ago

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XfinityNatalie

Official Employee

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420 Messages

We would be more than happy to assist you further with a professional installation set up for new service. Please send our team a direct message to proceed, @user_9pjtbc.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 
 

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4 hours ago

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