Moving soon and Xfinity doesn’t offer Service at new address.

I want to request a serviceability survey for a property that doesn’t currently have Xfinity. Can someone help open a ticket for a site check?

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XfinityAlfonso

Official Employee

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2.1K Messages

27 days ago

Hello user_9pjtbc thanks so much for taking the time to reach out and your interest in Xfinity services! When taking a look at our New Deals at Xfinity will this recognize your address and allow you to proceed with ordering? If the address has never had service but is in our system, a professional installation will be required.

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user_9pjtbc

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@XfinityAlfonso It still says that it’s unavailable. I don’t believe that it has had Xfinity service before. How would I go about getting professional installation?

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27 days ago

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XfinityNatalie

Official Employee

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459 Messages

We would be more than happy to assist you further with a professional installation set up for new service. Please send our team a direct message to proceed, @user_9pjtbc.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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27 days ago

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BruceW

Gold Problem Solver

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26.9K Messages

26 days ago

@XfinityNatalie wrote: "... 'Direct Message' icon in the top-right corner of the screen, next to the bell icon ..."

It's unwise to say "next to the bell icon" unless you somehow know that the poster is using a desktop or laptop computer. These have a "bell" icon, but many posters are using phones or tablets, and many (most? all?) of these mobile devices do not have a "bell" icon -- they handle notifications in a different way. When employees direct the enormous number of users of mobile devices to an icon that does not exist on their screens, it's an unfortunate and confusing waste of time for those users.

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Customer Service

user_9pjtbc

Moving soon and Xfinity doesn’t offer Service at new address.

XfinityAlfonso

user_9pjtbc

XfinityNatalie

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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