Moving services with a caveat

I have recently moved and on talking to Xfinity support, we realized that it would be best if I just created a new account for my new address to leverage the Mobile line deal. I have moved now and for some reason, my new account says that I don't have an internet plan and my old account which should be inactive says I will be charged next week. I am very confused as setting up the Xfinity gateway has become impossible and talking to the Xfinity assistant is useless because of this account confusion. I would like to start a direct message or talk to a HUMAN agent so that i can share my old account details and we can identify what the issue is.